F.A.Q
Frequently Asked Questions from our customers. If you have any further questions, please contact us.
It’s very fast and simple and can be done through different channels. You can book by phone at (+34) 644 44 65 43, by WhatsApp, by Email or by filling out the online reservation form. When making the reservation, some information will be requested to verify your identity.
Our adapted taxi service covers all of Barcelona and its surroundings. If you have questions about a specific area, contact us and we will confirm availability for you.
We use specially adapted vehicles with ramps, adequate space for wheelchairs, and safety systems. Our taxis are designed to offer comfort and safety throughout the trip.
The rate is the same as for any other taxi in Barcelona and the Barcelona Metropolitan Area. The only difference is that adapted taxis have a minimal service. Check conditions at the time of booking.
Because we offer an approved and specialized service in the transportation of people with reduced mobility. We have all the safety and comfort systems required by regulations. Additionally, we offer personalized service, attending to all the client’s questions and needs. Our taxi drivers are professionals with many years of experience working with people with mobility issues.
Yes, we are available 24 hours a day, 365 days a year. For special services such as taxis adapted for the disabled or 8-seater taxis, it is recommended to book in advance to ensure availability.
Yes, we recommend booking in advance to guarantee service availability. You can do this through our website or by calling us directly.
Yes, we accept payments with Visa, Mastercard and American Express.
If the previous reservation has been made with enough time in advance, you will not have to wait. For us, punctuality is a priority. If you do not have a reservation, the arrival time is usually short, between 15 and 30 minutes, since we have a large fleet in Barcelona. It is always recommended to make a reservation in advance to avoid possible delays.
In the case of 8-seater taxis, a single supplement applies, regardless of the number of passengers. Adapted taxis have a minimum service. Check conditions at the time of booking. To ensure the availability of this type of vehicle, it is recommended to reserve with sufficient time.
Yes, all our drivers receive specific training to adequately assist people with reduced mobility, guaranteeing a safe and respectful service.
Yes, our adapted vehicles have space for companions. When making your reservation, please let us know how many people will be traveling with you to ensure we provide you with the most suitable vehicle.
Yes, we have a transportation service adapted to people with reduced mobility at Instituto Guttmann. Always with prior reservation from the contact form on the website, by phone or via WhatsApp.
You will receive details of the vehicle, such as the license plate number and the driver’s name. Additionally, our adapted taxis are clearly marked and easily identifiable.